Frequently asked questions

Can I swap my registration to someone else at my company?

Yes, you can. Email [email protected] requesting to update the name of your registration.

Can I get a refund?

If you can’t make the new date in February, we can offer you a refund and cancel your registration and accommodation, provided that cancellations are made before 2 January.

If you withdraw from the conference between 2-24 January for personal or business reasons, or because you are hesitant about the COVID-19 situation, you will be charged a registration processing fee of $150 plus GST and will need to pay any fees associated with cancelling your accommodation.

If you withdraw from the conference between 25-27 January, you will be charged a registration processing fee of $500 plus GST and will need to pay any fees associated with cancelling your accommodation.

If you withdraw from the conference after 28 January, you will not receive a refund and will need to pay any fees associated with cancelling your accommodation.

Please contact [email protected] to arrange your refund. It will be processed after the conference. 

Will the prices remain the same?

Yes. The prices for the February event will remain the same.

Why not just move the event online?

We know meeting in person is an important part of the conference experience. COVID-19 has been tough on everyone and it’s a great chance to leave the office or building site for a few days and catch up in-person with colleagues and friends.

Will the conference still be at the Cordis Hotel in Auckland?

Yes, the February conference will be at the Cordis Hotel in Auckland.

Will the awards dinner be going ahead?

Yes, the 2021 IPWEA NZ and ACE Awards dinner will be shifted with Future-Fit Aotearoa to be held on Thursday evening, 3 February 2022. We look forward to announcing our award winners then.